Donations, acknowledgement and refunds
Approved channels
Donations should only be accepted through payment methods formally authorised by GreenHearth and published on its official website or verified communication channels.
Receipts
Where possible, donors should receive an acknowledgement or receipt showing the date, amount, payment reference and any agreed designation.
Restricted gifts
GreenHearth should accept restrictions only where they align with mission, law, safeguarding and operational capacity. If a designated activity cannot proceed, the organisation should communicate appropriate options.
Refund requests
Refund requests should be reviewed promptly, especially in cases of duplicate payment, processing error, unauthorised use or other compelling circumstances. Transaction charges and legal constraints may affect the outcome.
Fraud prevention
Suspicious transactions may be delayed, declined, reported or refunded in accordance with payment-provider rules and applicable law.
Contact and review
Questions, correction requests or concerns can be submitted through the Contact page. Add the policy owner, approval date, next review date and version number after formal approval.